Civic Listening through Thick-Big Data: A toolkit for empowering Marginalized Voices in Urban Planning
The Civic Listening project enhances urban planning by integrating thick anthropological data—derived from observations, social media, and user feedback—with big data analytics to create inclusive and responsive public spaces. Focused on accessibility and safety for marginalized groups, the project combines diverse qualitative insights with geospatial data, addressing gaps in existing planning tools that often fail to capture the lived experiences of vulnerable populations.
The initiative’s core objectives include developing an open-source platform for thick-big data analysis, publishing a white paper on inclusive urban design, and prototyping a toolkit tailored for urban planners. Expected outcomes include improved urban planning processes, greater visibility for marginalized voices, and enhanced user experiences in public spaces. With a strong commitment to inclusivity, Civic Listening contributes to creating equitable, accessible urban environments and fosters collaboration between planners, researchers, and communities.
As the project’s first pilot, ParkAble was developed—a tool designed to assess the accessibility of urban public parks. This pilot focused on rating public parks in India by cross-checking available big data against the Harmonised Guidelines & Standards for Universal Accessibility in India (2021). ParkAble integrates its ratings into Google Reviews, providing people with disabilities with better navigation insights while also offering valuable data to urban designers to improve park accessibility.
In the coming months, the project will expand ParkAble to more cities, with the goal of improving park accessibility across Japan and India. Through its work, Civic Listening seeks to build new approaches to listening, analyzing, and acting on inequality in urban spaces, ensuring that urban development is driven by data-informed, human-centered insights.
Project Team:
Shoko Takemoto, Urban Analytics Assistant Manager, Woven by Toyota
Project Role: Project Lead, Urban Planning & Design
Email: stakemoto@gmail.com
Himanshu Panday, Co-founder, Dignity in Difference
Project Role: Project Co-Lead, Data Analysis and Platform Development
Email: himanshu@dignityindifference.org
Roli Mahajan, Independent Journalist and Consultant, Development and Cooperation Magazine
Project Role: Project Member, Knowledge Management and Communication
Email: Roli.undp@gmail.com
Daisuke Masabuchi, CTO, Nobishiro
Project Role: Project Member, Data Analysis and Platform Development
Email: dmasubuchi@gmail.com
Kana Kitaoka, Partner / Independent Researcher, Dukana Solutions LLP
Project Role: Project Member, Ethnographic and Human Behavior Analysis
Email: dukanallp@gmail.com
Noriko Suzuki, Auto, Energy & Electronics Leader, IBM Institute for Business Value
Project Role: Project Member, Business Strategy and Visibility
Email: suzuki@smanagement.net
Atoka Jo, Himeji Jogakuin Liberal Arts Summer Program
Project Role: Project Member, Safety, Security and Wellbeing Analysis
Email: atokajo@gmail.com
For more information, please email Shoko Takemoto
Additional Resources:
Accelerator _ Presentation
Civic Listening _ Presentation